Customer Support
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Customer Support
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LinkU provides the highest quality customer support possible. In fact it is
one of the only companies of its kind to offer 365 day support and 24/7
emergency response. This means you can get help when you need it most in more
ways than one.
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365 Day Customer Support and After Hour Support
In addition to our regular customer service and support hours,
Monday-Friday, 8am-5pm, we offer extended hours for our clients,
5pm-10pm PST weekdays, and 8am-10pm PST on weekends and holidays, 7 days
a week, 365 days a year. Our support representatives are always
a call away from answering
your question, or responding to a problem with your web site or e-mail. |
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24/7 Urgent Response
Web site or e-mail down at 1:00 am? No problem! With our 24 hour
urgent response support, you have access to notify our technicians of
problems with your website anytime using our
emergency report form
and/or after hours support numbers. |
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Local Web Store
You can also obtain customer service via your local web store. Your
local web store can assist with general questions about your account,
level one support, taking payments and more. Feel free to stop in your
local web store for a personalized touch of service. Check your
local web store for
operating hours. |
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24/7 Network Monitoring
All systems are monitored 24 hours a day, 7 days a week and 365
days a year. In the event a problem occurs or server goes down, a
notification is sent to our system administrators within minutes. This
allows us to respond to a problem quickly no matter what time of day or
night it is. |
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